The program aims to enable participants to:

• Interpret the requirements of ISO 9001 and align them with practical organizational practices.
• Apply auditing principles and guidelines in accordance with ISO 19011.
• Plan and manage a complete audit program for a Quality Management System (QMS).
• Lead an audit team and organize its activities effectively.
• Conduct Stage 1 and Stage 2 audits professionally.
• Analyze audit evidence and accurately identify nonconformities.
• Prepare professional audit reports in compliance with international standards.
• Prepare successfully for the PECB Certified ISO 9001 Lead Auditor examination.

Day 1: Introduction to Quality Management Systems and Auditing

• Fundamental concepts of the Quality Management System (QMS)
• Quality management principles
• Structure of ISO 9001 (High-Level Structure)
• Audit principles and types of audits
• Roles and responsibilities of the Lead Auditor

Day 2: Detailed Requirements of ISO 9001

• Context of the organization and interested parties
• Leadership and risk-based planning
• Support and operational processes
• Performance evaluation and continual improvement
• Analysis of practical case studies for each clause

Day 3: Audit Planning and Management

• Developing a risk-based audit program
• Planning Stage 1 and Stage 2 audits
• Preparing the audit plan and assigning roles
• Developing professional audit checklists
• Managing the opening meeting

Day 4: Conducting the Audit and Leading the Team

• Evidence collection techniques (interviews, observation, and records review)
• Communication skills and managing challenging situations
• Classification of nonconformities
• Managing the closing meeting
• Preparing a comprehensive audit report

Day 5: Simulation and Exam Preparation

• Conducting a full audit simulation (practical exercise)
• Analyzing advanced audit scenarios
• Comprehensive review of exam concepts
• Mock examination and preparation
• Open discussion and performance evaluation