Module One: Introduction to Organizational Problems

• Definition and types of problems (managerial – operational – strategic).
• Sources and causes of problems in the workplace.
• Methods for identifying and diagnosing problems.
• Distinguishing between symptoms and root causes.

Module Two: Creative Thinking Skills in Problem Solving

• The concept of creativity and its role in the workplace.
• Creative thinking techniques (brainstorming, mind mapping, lateral thinking).
• Problem analysis tools (Fishbone Diagram, Problem Tree, Why Analysis).
• Turning creative solutions into actionable plans.

Module Three: The Decision-Making Process

• The concept and importance of decision-making in management.
• Steps of decision-making (identifying alternatives – evaluation – selecting the best option).
• Scientific models for decision-making (SWOT, Rational Model, Cost-Benefit Analysis).
• Individual vs. group decisions: advantages and challenges.
• Decision-making in uncertain and high-risk environments.

Module Four: Best Practices in Problem Solving and Decision-Making

• Effective leadership in problem management.
• The role of data and digital analysis in improving decisions.
• Practical applications and case studies.
• Building a work environment that fosters critical and creative thinking.

Day One: Introduction to Business Etiquette and Protocol

• Definition of etiquette and protocol and their importance in the professional world.
• Principles of professional behavior in meetings and gatherings.
• The first impression and the importance of body language.
• Professional dress codes and maintaining an appropriate appearance.
• Effective communication techniques and active listening.

Day Two: Communication Etiquette

• Rules of etiquette in phone calls and email communication.
• Etiquette on social media and digital platforms.
• Writing official reports and correspondence.
• Managing meetings and conferences effectively and respectfully.
• The art of handling conflicts and difficult situations with diplomacy.

Day Three: International Business Etiquette and Cross-Cultural Interaction

• Understanding cultural differences and their impact on business etiquette.
• Strategies for effective cross-cultural communication.
• Hospitality and gift-giving etiquette in international business.
• Etiquette in international events and occasions.
• Courtesy and adaptability to different customs and traditions.

Day Four: Organizing Professional Events and Receptions

• Planning and organizing professional events.
• Etiquette of welcoming and receiving guests.
• Managing tables and seating arrangements according to hierarchy.
• Rules of etiquette in formal dinners and banquets.
• Presenting gifts and tokens of appreciation in professional events.

Day Five: Personal Etiquette and Self-Development

• The importance of mental and physical well-being in enhancing professional etiquette.
• Building self-confidence and maintaining composure under pressure.
• Strategies for managing stress and time effectively.
• Professional growth and the importance of continuous learning.
• Creating a personal action plan to apply etiquette principles in the workplace.