أساسيات إتيكيت وبروتوكول الأعمال - Cairo 26 October 2025
: 291Introduction:
HDTC Institute is pleased to offer its advanced training program: "Business Etiquette and Protocol Essentials", specially designed for professionals in the financial and accounting sectors.
In today's fast-paced business world, knowledge of etiquette and protocol essentials is vital for enhancing effective communication, building strong professional relationships, and achieving sustainable success in the workplace.
The program aims to empower participants to understand and apply the rules of etiquette and protocol in various business situations, giving them the confidence to navigate the international business arena professionally.
Course Objectives:
Module One: Introduction to Organizational Problems
- Definition and types of problems (managerial – operational – strategic).
- Sources and causes of problems in the workplace.
- Methods for identifying and diagnosing problems.
- Distinguishing between symptoms and root causes.
Module Two: Creative Thinking Skills in Problem Solving
- The concept of creativity and its role in the workplace.
- Creative thinking techniques (brainstorming, mind mapping, lateral thinking).
- Problem analysis tools (Fishbone Diagram, Problem Tree, Why Analysis).
- Turning creative solutions into actionable plans.
Module Three: The Decision-Making Process
- The concept and importance of decision-making in management.
- Steps of decision-making (identifying alternatives – evaluation – selecting the best option).
- Scientific models for decision-making (SWOT, Rational Model, Cost-Benefit Analysis).
- Individual vs. group decisions: advantages and challenges.
- Decision-making in uncertain and high-risk environments.
Module Four: Best Practices in Problem Solving and Decision-Making
- Effective leadership in problem management.
- The role of data and digital analysis in improving decisions.
- Practical applications and case studies.
- Building a work environment that fosters critical and creative thinking.
Scientific Themes:
Day One: Introduction to Business Etiquette and Protocol
- Definition of etiquette and protocol and their importance in the professional world.
- Principles of professional behavior in meetings and gatherings.
- The first impression and the importance of body language.
- Professional dress codes and maintaining an appropriate appearance.
- Effective communication techniques and active listening.
Day Two: Communication Etiquette
- Rules of etiquette in phone calls and email communication.
- Etiquette on social media and digital platforms.
- Writing official reports and correspondence.
- Managing meetings and conferences effectively and respectfully.
- The art of handling conflicts and difficult situations with diplomacy.
Day Three: International Business Etiquette and Cross-Cultural Interaction
- Understanding cultural differences and their impact on business etiquette.
- Strategies for effective cross-cultural communication.
- Hospitality and gift-giving etiquette in international business.
- Etiquette in international events and occasions.
- Courtesy and adaptability to different customs and traditions.
Day Four: Organizing Professional Events and Receptions
- Planning and organizing professional events.
- Etiquette of welcoming and receiving guests.
- Managing tables and seating arrangements according to hierarchy.
- Rules of etiquette in formal dinners and banquets.
- Presenting gifts and tokens of appreciation in professional events.
Day Five: Personal Etiquette and Self-Development
- The importance of mental and physical well-being in enhancing professional etiquette.
- Building self-confidence and maintaining composure under pressure.
- Strategies for managing stress and time effectively.
- Professional growth and the importance of continuous learning.
- Creating a personal action plan to apply etiquette principles in the workplace.