Training Objectives and Goals:

• Provide proven methods and cutting-edge techniques for taking managerial performance to a higher level.
• Enhance skills and abilities which can be put to immediate use in the workplace.
• Articulate an understanding of the role of management and leadership in one's business.
• Identify best management and leadership practices and principles.
• Understand management and leadership and its role in the development of successful organizations.
• Develop skill in management principles of dealing with workplace conflict, coping with risk and risk avoidance, leading motivated teams and effective problem solving.
• Develop skill in leadership principles of change, organizational excellence, communications, empowerment and interpersonal relationships.
• Develop strategies for creating a positive work environment that fosters leadership and a commitment to continuous improvement in others.
• Learn how to create rapport, build trust and establish credibility.
• Recognize the need and value of diversity among members of a work group.
• Develop leadership and management techniques to deal with organizational change.

Detailed Training Content:

Day 1:

The Foundation of Management:

Understanding what courage really is:

• Having the courage to know yourself.
• Choosing the right management style.
• Putting yourself on the line-taking responsibility.
• Overcoming limiting thoughts and behaviors.
• Having the courage to turn your ideas into action.

Dealing with Workplace Conflict:

• Defining organizational conflict.
• Understanding the causes of conflict.
• Dealing with different learning styles.
• Managing conflict effectively.
• Obtaining the benefits of productive disagreement.

Day 2:

Managing Organizational Improvement:

• Focusing on continuous improvement.
• The role of organizational culture.
• Overcoming resistance to change.
• Coping with risk and risk avoidance.
• Measuring the success of improvement efforts.

Leading Motivated Teams:

• Characteristics of effective teams.
• Characteristics of ineffective teams.
• Managing the factors affecting team performance.
• Supporting team development.
• Understanding team member styles.
• Enhancing team member competencies.

Day 3:

Effective Problem Solving:

• Balancing analytical and creative thinking.
• Effective use of mind mapping.
• Capturing the power of brainstorming.
• Breaking the ten mental locks.
• The four roles of the problem-solving process.
• Treating problems as challenges.

Leadership Roles in our Dynamic, Changing Work Culture:

Day 4:

Leadership in Organizational Excellence:

• The role that organization type plays in leadership development.
• Developing a culture of organizational excellence in our work environments.
• Questioning the status quo of productive organizations.
• Leaders modelling the way through personal execution.
• Developing a concept of leadership excellence and customer focus.

Open Communication as a Key Leadership Principle:

• Importance of leadership and communication methods
• Interpersonal, open communication is two-way.
• Understanding how interpersonal communication preferences differ.
• Communicating empowerment techniques in leadership.
• Leaders need to develop an active listening communication style.
• Communication and interaction openness develop trust.

Day 5:

Leadership Resulting from Trusting Interpersonal Relationships:

• Successful interpersonal interaction develops leaders with trust.
• Characteristics of a leader's interpersonal interaction.
• Identification of the personal interaction style.
• Individual strengths and challenges of each interpersonal styles.
• Understanding how people work better together using diverse interaction styles.
• Leadership is establishing trust in interpersonal relationships.

Developing an Environment of Innovation and Dealing with Reactions to Change:

• Understanding the leadership benefits of an environment of innovation and improvement.
• Leadership in developing a personal change plan.
• Understanding problems inherent with change.
• Leading others through critical change initiatives.
• Preparing other people for leadership.